7 Ivy Green Crescent, Unit 3, Kingston
(876)618-2948 / (876)779-8680
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Who We Are

ChannelPro was incorporated in 2017 and headquartered in Jamaica. ChannelPro is a business services and outsourcing company​ that provides companies with a range of Sales, Human Resources, Finance services and back-office services to support their growth and changing requirements within local markets and around the globe.

We provide services which clients may find expensive to recruit or difficult to secure, We can combine these to provide fully outsourced functions, providing you with peace of mind and the support of a national global network.

We deploy powerful models that are:

  • Tailored exactly to your needs
  • Built on decades of expertise
  • Agile enough to quickly respond to change
  • Working across all channels
  • Made possible by ‘best-fit’ people
  • Informed by close collaboration
  • Powered by cutting-edge technology
  • Optimized with smart analytics

Our Approach

We have a hands-on approach with managing our people, processes, and technology for optimal results. we tailor our strategies based on our clients’ needs as one size does not fit all. We collaborate with our clients until we have achieved a bespoke model that fits their needs. Once in place, we will continuously monitor, challenge, and improve the model.


To deliver high performing sales and support staff to assist companies to grow and maximize their market share while increasing profitability.

Our commitment is to deliver excellent service and exceptional value to customers and to be a trusted advisor. We promise to act professionally and respond timely in all interactions. We take time to understand our customers’ business, respond quickly to current requirements and anticipate future needs.


To be recognized as the leading sales outsourcing provider in the Caribbean as well as to position ourselves as full business outsourcing service provider.

Core Values

This is directly reflected in our mission and driven by our core values Reliability, Integrity, Performance, Pride and Family.

Building a strong culture that breeds performance and success.

Re introduce core values Reliability, Integrity, Performance, Pride and Family and develop programs that supports that.

Our Directors

Twitty-Ann Thomas
Founder & CEO

Twitty-Ann Thomas is an experienced CEO and sales expert with a demonstrated history of achieving fantastic revenue` growth through innovative thinking, sales operational optimization and empowerment. Twitty-Ann has over 15 years of experience working in diverse business environments in the telecommunications, ICT and physical security industries.

Twitty-Ann previously managed sales operations at Digicel Group across 26 markets. She also led the DLM group, the parent company of Hawkeye Jamaica Ltd and Ranger Security Ltd as General Manager for sales, marketing and customer care. She is skilled in sales operations, business strategy, value selling and customer engagement. Twitty-Ann is also a director and Vice President of Salus Technology Services.

Mark Farquharson
Co-Founder and CTO

Mark Farquharson is an accomplished entrepreneur; senior business technology leader and a local pioneer of the Internet industry having deployed the first commercial Internet Service Provider (ISP) in Jamaica in the late 1990’s.

During his 25-year career he has been credited with the development of key service provider infrastructure in mobile data, next generation networks, Internet security, business fiber Internet infrastructure and data center operations for the islands two major telecommunications companies where he held senior management positions in both organizations. Mark is known in the industry as an innovator and problem solver through applying innovative thinking. Mark is the founder and CEO of Salus Technology Services Limited and Arodyne Technologies Ltd.

Gregory Wildman
Non-Executive Director

Mr Gregory Wildman is a Certified Accountant; he is the former Finance Manager at Digicel Group and CFO at Paramount Trading Limited. Currently he wears the hat of Group Finance Manager at Appliance Traders Limited. Mr. Wildman brings an expansive hands-on experience and knowledge in the field of accounting, which is integral to the successful management of the finance portfolio.

Management Team

Neville Ellis
Director of Channel Sales

Neville has over 25 years of experience in sales and marketing leadership gained with Nestle, Mars, and Wisynco with a focus on business development, key account management, agency, talent acquisition,
customer retention, brand-building customer and consumer communications. Led the development of retail, wholesaler, and non-traditional trade in Jamaica and the Caribbean while delivering record growth in multi-channels consistently.

Result-driven professional, strategic problem solver, with a record of achieving challenging profit goals while consistently acquiring new business while expanding current business. Tenacious in pursuing new revenue streams and sales opportunities by utilizing his negotiation, coaching, and forecasting skills to empower direct reports to achieve stated goals.

Shanelle Bethune
Head of Culture and Digital Sales